At Bishandayal Jewellers, we want you to be delighted with every piece you purchase. Each jewellery item is carefully crafted and inspected, but in the rare case that you receive a defective or incorrect item, we have a fair and transparent return and exchange process.
To ensure a smooth process, please note the following conditions:
Mandatory Unboxing Video: We require a clear opening/unboxing video of the parcel, showing the packaging being opened and the defect visible in the product.
Time Frame:
You must notify us within 24 hours of delivery if you receive a defective or damaged product.
The product must be returned within 7 days of delivery.
Condition of Product: Items must be in original condition, unused, unworn, with all tags, certificates (if applicable), and packaging intact.
Non-Returnable Items:
Custom-made, engraved, or personalized jewellery.
Items that have been altered, worn, or damaged by the customer.
Size Issues: Please carefully check sizes (rings, bangles, bracelets) before purchase. We do not accept returns or refunds for size-related issues.
Defective or Wrong Product Sent: If verified, we will arrange an exchange, replacement, or refund.
Customer-Damaged Items: Products damaged due to mishandling, wear and tear, or alterations by the customer will not be eligible.
Shipping Charges: Return shipping charges are to be borne by the customer, except when the product is defective or shipped in error.
Contact Us: Email bishandayaldkt@gmail.com or call +91 92745 40145 within 24 hours of delivery.
Assessment: Share the unboxing video with our team for review.
Approval: If the defect is confirmed, our team will issue a Return Authorization within 2–5 working days and guide you through the process.
Once the returned product is received and verified, you may choose from the following:
Refund: Processed to your original payment method within 7–10 business days.
Exchange: Replacement of the same item or exchange with another item of equal value (subject to availability) within 7–10 business days.
Store Credit: Issued for future purchases, valid for use on our website/store.
Refunds will only be initiated after we have received and inspected the returned product.
For questions, concerns, or to initiate a return/exchange:
Bishandayal Jewellers (DilipBhai)
UG 1/3, Sarela Shopping Center,
Opp. West Field Mall, Near St. Xavier’s School,
Ghod Dod Road, Surat — 395007
📞 +91 92745 40145
📧 bishandayaldkt@gmail.com